Situation

It was tough to navigate through the intranet of Reed Business Information. Its text-dense and unfocussed layout made that co-workers had a hard time finding what they needed and self-servicing themselves. Time for a redesign focused on efficiency and satisfaction.

  • RBI new intranet and digital workplace home
  • RBI new intranet and digital workplace self service
Task

Responsible for all UX research, IA, Interaction design and instructing developers to build.

Activities
  • Pointing out the need for a new intranet and showing the potential of what an intranet could be more: a digital workplace for all employees at RBI
  • A survey to gather needs and wishes quantitively
  • Setting up requirements
  • On-line card sort to fuel the information architecture
  • Platform research to match with the requirements and IA (MS SharePoint)
  • Making a design using the platform’s capabilities
  • Selecting an external party capable of executing the task
  • Collaborating with an external party to build the intranet
Results

With a very low budget and only one other colleague involved, we managed to launch a new social intranet with digital workplace in less than 9 months.

A closer look at the project

With so many lists of links and distracting colors employees found it hard to find self-service items on the old intranet
View Larger

Old intranet

With so many lists of links and distracting colors employees found it hard to find self-service items on the old intranet

The project started with interviews, surveys and an online card sort (among 70 employees). The latter resulted in a new information architecture with clear labelling for faster navigation.
View Larger

Information architecture based on user input

The project started with interviews, surveys and an online card sort (among 70 employees). The latter resulted in a new information architecture with clear labelling for faster navigation.

The initial design of the homepage for the new digital workplace in balsamiq. The essence was kept, but the UI was cleaned up significantly along the way.
View Larger

Initial design of the intranet

The initial design of the homepage for the new digital workplace in balsamiq. The essence was kept, but the UI was cleaned up significantly along the way.

research & design at

Work done together with a co-worker at RBI and an external development team