Situation

While still being highly valued to customers because of its information, HR-knowledge base XpertHR featured an old-fashioned non-responsive design with a number of severe ux-issues on navigation and interaction. In addition to solving this, the project aimed at integrating the stand-alone CAO database in XpertHR as well, serving our customers with a highly competitive product.

Task

Responsible for all UX related activities ranging from gathering analytics data, conducting user research (with a colleague) and creating interaction designs within an agile working environment

Activities
  • Bring ux-issues based on data from customer support and analytics to the attention of the product and business owners of XpertHR
  • Forming the team and overall agile project structure
  • Initiating and facilitating kickstarting Google Ventures Design Sprint and other workshops
  • Setting up ux-related requirements and ensuring prioritization
  • Supporting new UX researcher on the team
  • Create interaction designs for each page and interaction flow for mobile and desktop in Adobe XD
  • Collaborate with external visual designers and developers to implement the designs
Results

A completely redesigned XpertHR web application with added functionality and massive simplifications in navigation and interaction that works on every device.

A CLOSER LOOK AT SOME IMPROVEMENTS

Improved navigation

Based on Omniture analytics research, feedback through Usabilla and a card sorting session with users, the navigation structure was drastically improved to better meet the mental models of users.

At a theme page, so-called ‘knowledge documents’ can be accessed to gain detailed explanations of HR-related topics. These pages have been optimized for scannability and readability. Special attention was paid to the visibility of related content on the right – which was hidden in the ‘old’ XpertHR.

Some images of the old XpertHR Home, Theme and Knowledge pages:

Personalizable homepage shortcuts

The ‘old’ XpertHR homepage was full of links to all themes and content it contained. Through Omniture research, user interviews and Usabilla surveys we knew that specific content types were more used than others, but that this varied per group of users.

During the Design Sprint the idea of a more customizable homepage was born but it wasn’t until the homepage was drastically simplified when we gained feedback from customers that this was actually very useful. We implemented a fast and easy way to change the four shortcuts on the homepage.

Compare CAO’s in XpertHR

Many Dutch companies have a collective labour agreement (cao in Dutch). The ‘old’ XpertHR linked to a separate cao-research platform where users could find and compare more than 1900 cao’s in detail.

With cao-research being in the top3 functionality that customers use, we fully integrated this platform in XpertHR and improved many of the interactions along the way. Here is an example of comparing multiple caos; which the ‘old’ cao-research took 12 clicks to compare a maximum of three caos and now just less than 6 and enables an unlimited number of caos.

See also some images of the old CAO research platform:

research & design at

Work done in collaboration with an agile development team at RBI and external development teams